Privacy policy

DocPilot IA clarification — orders, licences and support

Clarification updated on 24 October 2026. This section explains processing specific to digital products and supplements the Shopify information below. It changes neither statutory guarantees nor refund conditions.

Order and licence data

To issue a licence and handle support requests, we use the requester’s contact details, order reference, product and edition, organisation name and, where required by the licensing mechanism, the workstation or server identifier or technical fingerprint contained in the activation request. Emails may also contain express agreements, their date and confirmation of digital supply. We limit these data to what is necessary for delivery, evidence of agreements, support and prevention of unlawful use.

Ordinary activation does not require sending student records, customer documents or a complete business database. Local software does not imply that those records are automatically transmitted to DocPilot IA. Before a diagnosis requiring a file, agree its scope with support and prefer fictitious or anonymised data.

Legal bases and separate choices

Order management, licence delivery and contractual support rely on performance of the contract; invoicing and legal duties rely on applicable law; security, fraud prevention and defence of rights may rely on legitimate interests after considering your rights. Processing requiring consent, including certain cookies and marketing, does not rely solely on acceptance of the terms of sale.

Consent to early delivery and acknowledgement of loss of withdrawal rights are not marketing consent. Refusing optional cookies or marketing does not prevent guarantee claims or receipt of messages necessary for an order.

Retention and recipients

Data necessary for a licence are retained for the period justified by its management and contractual duties, with review of their necessity. Order, agreement and complaint evidence may be archived with restricted access for the applicable limitation period, generally five years after the relationship ends or the last relevant event, subject to litigation or another obligation. Accounting records are retained for the applicable statutory period, generally ten years. Such archives are not used to extend marketing.

Shopify, the digital-delivery tool and payment providers perform their respective functions. Complete financial data referred to in the policy may be processed directly by payment providers; never send them to support. Withdrawal, return or refund information in an account describes a request and does not guarantee commercial acceptance.

Your rights

Contact: contact@docpilotia.com, telephone +33 7 49 59 42 93. Correspondence address: Hai elzitoune bloc B1 N10, Oran, 31000, Algeria. The Contact details distinguish correspondence from the identification address currently published. An erasure request does not require deleting evidence that a legal duty or defence of a right requires us to retain.

GDPR requests are handled within statutory deadlines, generally one month, with a reasoned extension where the legal conditions are met. You may complain to the CNIL or the competent authority. See also the Terms of sale and Refund policy.

Last updated: 24 October 2026

DocPilot IA operates this shop and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). DocPilot IA is a Shopify-powered shop, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel, and your past transactions.
  • Your communications with us including information you include in your communications with us, such as when you send an enquiry to customer service.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and your other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.
  • Communicating with you. We use your personal information to provide customer service, respond to your requests, offer effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other contentious proceedings, and to enforce our terms or policies or investigate possible violations of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties that provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity across different merchants and websites. You may exercise your rights to opt out of these uses here
  • When you instruct us, make a request or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.
  • With our affiliates or otherwise within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy filing, to comply with applicable legal obligations (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than the country where you live, to provide and improve the Services. In addition, to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Shop, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your rights, you can read Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal information here: Shopify Privacy Portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies and other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or by a third party. Our inclusion of these links does not by itself imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided their personal information to us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information about individuals under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or infallible, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need to retain the information to manage your account, provide the Services, meet our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right of access/right to know. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of processing of your personal information for purposes considered “targeted advertising”, as defined under applicable privacy laws. You may exercise your rights to opt out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live we will automatically treat this as an opt-out request for the device and browser you use to access the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise other “Do Not Track” signals that may be sent from your web browser or device.
  • Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict processing your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You may exercise these rights where provided on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent required or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of your authorisation for them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits required by applicable law.

Complaints

If you wish to complain about our processing of your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or by lodging a complaint with the appropriate data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or, where applicable, an equivalent contract issued by the relevant United Kingdom authority, unless the data transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice in accordance with applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call us on +33 7 49 59 42 93, email us at contact@docpilotia.com or write to our correspondence address: Hai elzitoune bloc B1 N10, Oran, 31000, Algeria. For the purposes of applicable data protection law, we are the controller of your personal information.